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Our Policies

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SUPPLIER PRICING PRINCIPLE
Our pricing principle reflects the corporate philosophy of transparency and integrity in all our dealings with our clients and suppliers.
As any agent, we ask to receive a commission from our suppliers for introducing them to our clients and our clients are aware that we do so.
Our promise to our clients is that our suppliers may not be the cheapest but will offer good value for money and quality service at all times. Our clients will never be asked to pay any more through using us than they would have to pay if they had gone directly through to the supplier on the open local market.
Therefore, the commission earned must be derived from the supplier's profit margin and not added over and above their standard rates. Suppliers are happy to pay this as they can see the obvious opportunities to working with us, increased business from an established client base without paying directory or listing costs. Commission is only paid once work is completed.
Our current business and ordering policies:
When our company instructs any supplier your contract will be with the supplier, not with us, who will be fully liable.  We recommend any contract entered into with an external supplier is clearly understood with respect to their terms and conditions.

Shipping and Handling

We attempt to ship your order as soon as we receive it.

We offer the following shipping methods:

Standard UPS Ground
UPS Second Day
UPS Overnite

This section will include the cost of each form of delivery as we update our site.

Returns

We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.

We will provide a list of credit cards that we accept in the near future.

Do you have any questions? Send us an e-mail.